QuickFix - Privacy Policy

Privacy Policy for QuickFix

Effective Date: October 6, 2025

Last Updated: February 19, 2026

Introduction

QuickFix ("we," "our," or "us") operates a service marketplace mobile application that connects customers with service providers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app.

By using QuickFix, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

For All Users:

Name, email address, and phone number

Profile photo (optional)

Physical address for service delivery

Account credentials (email and encrypted password)

For Customers:

Service booking details and preferences

Payment information (processed securely through third-party payment gateways)

Service ratings and reviews

Favorite service providers

For Service Providers:

Business name and description

Professional experience and qualifications

Service categories and pricing

Bank account details for payment processing

Business verification documents

Automatically Collected Information

Location Data:

Precise location (GPS) when you request or provide services

Approximate location for service provider search and matching

Address information for service delivery

Device Information:

Device type, operating system, and unique device identifiers

IP address and mobile network information

App usage data and crash reports

Firebase Services:

Authentication data (user ID, authentication method)

Cloud Firestore database records for bookings, services, and user profiles

Firebase Cloud Messaging (FCM) tokens for push notifications

Firebase Realtime Database records for real-time updates

Analytics data to improve app performance

Third-Party Data Collection

Google Services:

Google Sign-In authentication data (name, email, profile photo)

Google Mobile Ads for monetization (advertising ID, ad interaction data)

Payment Processors:

Transaction details processed through secure payment gateways

We do not store complete credit card or bank account numbers

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery:

Connect customers with nearby service providers

Process and manage service bookings

Facilitate secure payments and commission distribution

Send booking confirmations, updates, and OTP verification codes

Enable real-time communication about service status

Account Management:

Create and maintain user accounts

Authenticate users via email/password or Google Sign-In

Store user preferences and favorites

Display personalized service recommendations

Communication:

Send push notifications about booking status, messages, and app updates

Deliver transactional emails and SMS for OTP verification

Respond to customer support inquiries

Analytics & Improvement:

Monitor app performance and fix technical issues

Analyze user behavior to improve features

Track service provider ratings and reviews

Generate analytics for service providers (earnings, ratings, bookings)

Advertising:

Display personalized ads through Google AdMob

Measure ad performance and user engagement

Legal & Safety:

Prevent fraud and ensure secure transactions

Comply with legal obligations and law enforcement requests

Enforce our Terms of Service

Resolve disputes between customers and providers

How We Share Your Information

We share personal information only in the following circumstances:

With Service Providers:

Customer contact details (name, phone, address) are shared with assigned service providers to complete bookings

Provider profiles (name, ratings, services) are visible to customers

With Third-Party Service Providers:

Firebase (Google Cloud): Data storage, authentication, push notifications, and analytics

Google AdMob: Ad delivery and monetization

Payment Processors: Secure payment processing (we do not access full payment details)

SMS Providers: OTP delivery for booking verification

For Legal Reasons:

To comply with legal obligations, court orders, or government requests

To protect our rights, privacy, safety, or property

In connection with business transfers (mergers, acquisitions)

With Your Consent:

We will share information with third parties only with your explicit consent

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement industry-standard security measures to protect your information:

Encryption:

Sensitive user data is encrypted using XOR encryption with device-specific keys

Passwords are hashed using PBKDF2-like key stretching

All data transmitted between app and servers uses HTTPS/TLS encryption

Firebase Security:

Firebase Security Rules restrict unauthorized data access

User authentication required for all sensitive operations

Server-side validation for payment and booking operations

Access Controls:

Role-based access (customers cannot access provider-only data)

Multi-factor authentication via OTP for critical operations

Despite our efforts, no method of electronic storage is 100% secure. We cannot guarantee absolute security.

Your Data Rights

Depending on your location, you may have the following rights:

Access & Portability:

Request a copy of your personal data

Export your data in a machine-readable format

Correction:

Update your profile information directly in the app settings

Contact us to correct inaccurate data

Deletion:

Delete your account and associated data through app settings

Request complete data deletion by contacting us

Opt-Out:

Disable push notifications in device settings

Opt out of personalized ads through device advertising settings

Revoke location permissions (may limit app functionality)

Withdraw Consent:

Withdraw consent for data processing at any time

GDPR Rights (EU Users):

Right to object to data processing

Right to restriction of processing

Right to lodge a complaint with supervisory authority

CCPA Rights (California Users):

Right to know what data is collected

Right to opt-out of data sale (we don't sell data)

Right to non-discrimination for exercising your rights

To exercise these rights, contact us at [your-email@quickfix.com].

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations:

Active accounts: Data retained while account is active

Deleted accounts: Data deleted within 30 days, except for legal/accounting records

Transaction records: Retained for 7 years for tax and legal compliance

Analytics data: Anonymized and retained for product improvement

Location Data

QuickFix uses location services to:

Match customers with nearby service providers

Display provider locations on maps

Calculate service delivery routes

Provide location-based service recommendations

You can disable location access in device settings, but this will limit core app functionality.

Children's Privacy

QuickFix is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us immediately for deletion.

Push Notifications

We send push notifications for:

Booking confirmations and status updates

New messages from customers or providers

Payment confirmations

Service reminders

You can disable notifications in your device settings.

Cookies & Tracking

QuickFix uses cookies and similar technologies for:

Authentication and session management

Analytics to improve app performance

Personalized ad delivery through Google AdMob

You can manage advertising preferences through device settings (iOS: "Limit Ad Tracking", Android: "Opt out of Ads Personalization").

Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their privacy policies before providing information.

International Data Transfers

Your information may be transferred to and stored on servers located outside your country, including in the United States (Firebase servers). We ensure appropriate safeguards are in place for international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

In-app notification

Email to registered address

Updated "Last Updated" date at the top of this policy

Contact Us

For questions, concerns, or to exercise your data rights, contact us at:

Email: varudarlingdeveloper@gmail.com

Response Time: We aim to respond to all privacy requests within 30 days.